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easyDESK DX at work
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National Provident Institution - I.S. Service Desk Incorporating many of the ideas developed by the Service Desk at NPI, easyDESK DX is used here with excellent results. Using a complement of 8 agents the NPI Service Desk can handle 400 calls a day, each one providing essential assistance to users throughout the corporate structure.
Visit the web site of National Provident University College - Information Systems Division Operating a busy Helpdesk, and offering a service to telephone callers and counter service, for both students and academic staff, is a stressful and time consuming task. With often only one or two staff available to take telephone calls to the Heldpesk, easyDESK fulfils a vital role in improving service levels. |
